Accessibility Statement for Palmetto Pool Solutions

Last updated: April 1, 2026

Our Commitment

At Palmetto Pool Solutions, LLC, we believe that every homeowner in Lexington and Richland Counties deserves access to reliable, professional pool service — and that extends to our website, too. We are committed to ensuring that palmettopoolsolutions.com is accessible to people of all abilities, including those who use assistive technologies such as screen readers, screen magnifiers, voice recognition software, and keyboard-only navigation.

Just as we treat every pool as if our own children were swimming in it, we want every visitor to our website — regardless of ability — to feel welcomed, informed, and confident reaching out to us.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological differences.

As a family-owned, locally operated business, we continually work to improve the accessibility of our website and phone-based service as our company grows.

Measures We Take

• To support accessibility, Palmetto Pool Solutions:

• Uses descriptive alternative text for photos of pools, equipment, and service work

• Maintains strong color contrast between text and backgrounds

• Provides visible keyboard focus indicators for users who navigate without a mouse

• Includes a "Skip to main content" link for screen reader users

• Structures pages with proper heading hierarchy and semantic HTML

• Designs contact forms with clearly visible labels and accessible error messages

• Honors user preferences for reduced motion

• Provides our phone number prominently — we answer our phone, so customers who prefer voice contact never have to rely on the website alone

Known Limitations

Despite our best efforts, some areas of the website may not yet be fully accessible. Known limitations may include:

• Third-party embedded content (such as Google Maps, review widgets, or chat tools) that is outside our direct control

• Older service photos that may not yet have complete alt-text descriptions — we are updating these on an ongoing basis

We are actively working to resolve these issues and welcome feedback from users who encounter any barriers.

Feedback and Contact

Your feedback helps us serve every customer better. If you experience any difficulty accessing any part of our website, or if you have suggestions for improvement, please contact us:

Phone: (803) 394-0765
Email: [email protected]

Service Area: Lexington & Richland Counties, South Carolina

We answer our phone during business hours (Monday–Friday, 8:00 AM – 5:00 PM) and respond to voicemails and messages promptly. We aim to respond to accessibility-related inquiries within 2 business days.

Alternative Contact Options

If you are unable to complete a quote request or contact form through our website, you are always welcome to:

• Call us directly at (803) 394-0765

• Text us at (803) 394-0765

• Request information in an alternative format — such as a plain-text service list, printed pricing information, or a phone-based consultation — and we will gladly accommodate

Our goal is to make scheduling a free pool evaluation as easy as possible, through whichever method works best for you.

Ongoing Improvements

Accessibility is not a one-time project — it is an ongoing commitment, much like the weekly pool maintenance we provide. We periodically review our website using automated tools, manual testing, and real customer feedback to identify and address areas for improvement as our business grows.

Thank you for visiting Palmetto Pool Solutions and for helping us serve Lexington and Richland County families better.

— Mike & the Palmetto Pool Solutions Team