Terms and Conditions

Effective Date: February 3, 2026  |  Last Updated: March 9, 2026

These Terms & Conditions ("Terms") govern your access to and use of the Palmetto Pool Solutions LLC website and any related services, estimates, scheduling, communications, and pool service work provided by Palmetto Pool Solutions LLC ("Palmetto Pool Solutions LLC," "we," "us," or "our"). By using our website, submitting a form, requesting service, or engaging us to perform work, you agree to these Terms.

If you do not agree, please do not use our website or Services.

1. Services

Palmetto Pool Solutions LLC provides pool-related services which may include weekly pool maintenance/cleaning, seasonal tune-ups, filter cleaning or replacement, minor repairs, and related pool equipment and water-care services (collectively, the "Services"). Specific scope, pricing, and scheduling may vary by pool, location, and condition.

All Services are subject to availability and service area coverage (including Lexington County, SC and Richland County, SC and surrounding areas).

2. Estimates, Pricing, and Changes to Scope

Estimates: Any quote or estimate is based on information available at the time and may require an onsite evaluation.

Scope changes: If conditions differ from what was described (e.g., heavy debris, algae bloom, equipment failure, unsafe access), additional work and charges may apply. We will attempt to communicate changes before proceeding when practical.

Promotions: Promotional offers (if any) may have limitations and may be changed or discontinued at any time.

3. Scheduling, Access, and Service Visits

By scheduling service, you agree to:

• Provide safe and reasonable access to the pool and related equipment on the service date (gate access, pets secured, clear pathway, equipment area accessible).

• Ensure the pool area is free from hazards (unsecured animals, aggressive pets, unsafe wiring, unstable decks, etc.).

• Notify us of any special instructions (alarm systems, locked gates, HOA rules, preferred entry).

Arrival times: We may provide a service window rather than an exact time due to routing, traffic, weather, and job complexity.

Utilities: Many services require electricity and water to be available at the property.

4. Weather and Service Interruptions

Weather, storms, power outages, water restrictions, or other events outside our control may delay or prevent service. If service must be rescheduled, we will make reasonable efforts to communicate and rebook as soon as possible.

5. Customer Responsibilities (Water Level, Equipment, and Pool Condition)

To help us deliver quality results, you agree to:

• Maintain appropriate water level unless otherwise instructed.

• Inform us of known issues (leaks, broken lids, faulty wiring, equipment problems).

• Keep equipment in a safe, serviceable condition.

Note: Some water clarity issues may require multiple visits and/or additional treatments depending on the cause (e.g., algae, filtration problems, phosphates, high bather load, storms).

6. Payments, Invoices, and Past-Due Balances

Payment terms may be communicated on your estimate, invoice, or service agreement. Unless otherwise specified:

• Payment is due as stated on the invoice.

• Past-due balances may result in paused or discontinued service until the account is brought current.

• You agree to pay any applicable taxes and approved fees.

If you have a billing question, contact us promptly so we can review it with you.

7. Cancellations and Rescheduling

If you need to cancel or reschedule, please contact us as soon as possible.

• We may charge a fee for late cancellations or missed appointments where travel/time has been committed, if applicable and communicated.

• We reserve the right to refuse service or discontinue recurring service for repeated missed appointments, unsafe conditions, or nonpayment.

8. Recurring (Weekly) Service Terms

If you enroll in weekly maintenance:

• Service frequency is typically weekly, but day/time may vary based on routing and conditions.

• Chemicals and certain parts may be included or billed separately, depending on your plan (as communicated).

• If access is unavailable or conditions are unsafe, the visit may be skipped or rescheduled, and charges may apply depending on the circumstances and plan terms.

We may recommend repairs or upgrades if equipment issues prevent proper maintenance results.

9. Repairs, Parts, and Warranties

• Any manufacturer warranties on parts are provided by the manufacturer, not by Palmetto Pool Solutions LLC, unless explicitly stated in writing.

• Labor warranties (if offered) will be communicated in writing on the invoice or service agreement.

• We are not responsible for pre-existing conditions, hidden defects, or failures caused by aging equipment, improper prior installation, or chemical imbalances outside our control.

10. Limitation of Liability

To the fullest extent permitted by law:

• Palmetto Pool Solutions LLC is not liable for indirect, incidental, special, consequential, or punitive damages.

• Our total liability for any claim related to Services will not exceed the amount you paid us for the specific Service giving rise to the claim.

• We are not responsible for damage or failure resulting from unsafe/defective equipment, pre-existing leaks, improper electrical supply, or conditions we could not reasonably detect during normal service.

Some states do not allow certain limitations, so these may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless Palmetto Pool Solutions LLC from claims, damages, liabilities, and expenses arising out of or related to your misuse of the website, violation of these Terms, or unsafe conditions on your property that cause injury or damage to persons or property.

12. Website Use and Intellectual Property

All content on this website (text, images, logos, graphics, and design) is owned by or licensed to Palmetto Pool Solutions LLC and is protected by applicable intellectual property laws. You may not copy, reproduce, or distribute website content without our prior written permission.

You agree not to:

• Use the website for unlawful purposes

• Attempt to disrupt, hack, or interfere with site operation

• Submit false or misleading information through our forms

13. SMS / Text Message Terms

How We Use SMS: By providing your phone number and submitting a form on our website, you consent to receive SMS text messages from Palmetto Pool Solutions LLC at the phone number provided. Messages may include service requests, opt-in notifications, account updates, and responses to your inquiries. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include service requests and account updates.

• Opt-out: You can cancel the SMS service at any time. Just text "STOP" to the (803) 394-0765. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected] or call (803) 394-0765.

• Program name: Palmetto Pool Solutions LLC, (803) 394-0765

• Message frequency: Message frequency varies depending on your service activity. You will typically receive messages related to your service requests and account updates. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

• Message & data rates may apply.

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

• Supported Carriers:

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

• Age Restriction:

You must be 18 years or older to participate in our SMS program.

• Help: For help, reply HELP to any message or contact us at (803) 394-0765 or [email protected].

• Consent is not a condition of purchase. You are not required to consent to receive SMS messages to obtain our services.

• Carrier liability: Carriers are not liable for delayed or undelivered messages.

• Data sharing: Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing purposes.

• Email communications: By providing your email address, you also consent to receive email communications related to your inquiry and services.

14. Privacy

Your use of the website and Services is also subject to our Privacy Policy. Please review it to understand how we collect, use, and protect your information, including how we handle SMS opt-in data.

15. Changes to These Terms

We may update these Terms from time to time. The latest version will be posted on this page with an updated "Last Updated" date. Your continued use of the website or Services after changes are posted constitutes acceptance of the updated Terms.

16. Governing Law and Venue

These Terms are governed by the laws of the State of South Carolina, without regard to conflict-of-law principles. Any disputes arising under these Terms will be brought in a court of competent jurisdiction located in or serving Lexington County, SC or Richland County, SC, as applicable.

17. Contact Us

Palmetto Pool Solutions LLC
275 Walter Rawl Rd
Lexington, SC 29072
Phone: (803) 394-0765
Email: [email protected]
Service Area: Lexington, SC (Lexington County) & Columbia, SC (Richland County)