Privacy Policy

Effective Date: March 9, 2026  |  Last Updated: March 9, 2026

Palmetto Pool Solutions LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at palmettopoolsolutions.com or use our services.

Please read this policy carefully. If you do not agree with its terms, please do not use our website or services.

1. Information We Collect

We may collect the following types of information:

• Personal identification information: Name, email address, phone number, home address, and service location. Opt-in records and timestamps for all communication channels (SMS, email, etc.)

• Payment information: Your payment information is collected when you pay for services.

• Service information: Pool type, equipment details, service history, and notes related to your pool.

• Communications: Messages, inquiries, and feedback submitted through our website forms, phone, email, or text.

• Technical data: IP address, browser type, pages visited, and other usage data collected automatically when you visit our website.

2. How We Collect Information

We collect information:

• Directly from you when you fill out a contact or service request form

• When you call, text, or email us

• When you schedule or receive service

• Automatically through cookies and similar tracking technologies on our website

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests

• Schedule, perform, and follow up on pool services

• Send appointment confirmations, reminders, and service updates

• Process payments and manage your account

• Improve our website, services, and customer experience

• Comply with legal obligations

4. SMS / Text Message Communications

Palmetto Pool Solutions ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

If you provide your phone number and consent to receive SMS messages, we will use that number to send you messages related to your service requests and account updates with Palmetto Pool Solutions LLC. You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

• Opt-out: Reply STOP at any time to unsubscribe from SMS messages. You will receive one final confirmation, and no further messages will be sent unless you re-opt in. All opt-out requests are processed within 24 hours.

• Help: Reply HELP or contact us at (803) 394-0765 or [email protected]. Customer support is availble during regular business hours.

• Message frequency varies based on your interactions with our business.

• Message & data rates may apply.

• Carriers are not liable for delayed or undelivered messages.

• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

• Consent is not a condition of purchase.

5. Sharing Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

We may share your information only in the following limited circumstances:

• Service providers: Trusted vendors who assist us in operating our website or conducting our business (e.g., scheduling software, payment processors), who are contractually obligated to keep your information confidential.

• Legal requirements: If required by law, court order, or governmental authority.

• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

We will never share your mobile phone number or SMS opt-in consent with third parties for marketing purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 13.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated "Last Updated" date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Palmetto Pool Solutions LLC
275 Walter Rawl Rd
Lexington, SC 29072
Phone: (803) 394-0765
Email: [email protected]